FAQ

What is OrionZ?

OrionZ is a simple and fast cryptocurrency exchange service. The service provides the best crypto-to-crypto rates without charging any additional or hidden fees.

How does OrionZ work?

The OrionZ system is integrated into multiple cryptocurrency trading platforms and automatically choose the best exchange rate and offer it to you.

Why does OrionZ not provide fixed rates?

Keeping the rates fixed would require us to cover market risks and currency volatility, which as a result would make our commission fee much higher. Instead, OrionZ charges a commission fee (0.6%) for crypto-to-crypto swaps and offers the best available rate at the moment the transaction is completed.

How to list your token on OrionZ?

If you would like us to consider adding an assets to the Exchange, we need you to fill out this form.

What is cryptocurrency wallet address?

A wallet is a digital place where you store cryptocurrency coins and tokens. Each address is an alphanumeric string that is completely different from all other addresses on the network. This means that nobody else will receive transactions that are meant for you.

How do I get my cryptocurrency wallet address?

When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone. For security reasons, we do not ask for your private keys and nobody should.

What is a recipient address?

If you want to buy a cryptocurrency, you need to have it sent to a specific crypto wallet. Each coin has its own one. The recipient address is your wallet, to which your crypto is transferred after the swap.

What is a transaction hash?

Transaction hash is the unique identification code, that has each transaction registered in the blockchain. This unique code allows you to verify its validity in the blockchain.

Can I send coins directly to your wallet without creating a new transaction?

All wallet addresses provided by OrionZ are reusable and tied with your recipient address. You can send another amount of coins to the address generated before multiple times without creating a new transaction on OrionZ.

How can I cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending money.

Why is the final amount of funds different from the initial amount?

Due to the high volatility of cryptocurrency, speed is crucial, however, the final swap rate can differ both in the positive or negative direction. What we guarantee is the best rate at the very moment of an swap operation.

How long can an swap take?

Exchanges can take from thirty seconds up to several hours. If your swap has not completed after 48 hours, please reach out to our support team.

What is a miner fee?

A miner fee is a network fee. OrionZ offers a flat rate miner fee to assure that transactions are successful across the network.

Why was a minimum fee taken from my failed swap?

Transactions have a cost to be sent across the network. In the event that your Bitcoin deposit is returned to you, you will notice that a minimum fee is deducted from your original deposit amount. This is the miner fee required for us to send your Bitcoin back to you in a timely manner.

What is the minimal amount for swap?

There are no limits for cryptocurrency swaps on OrionZ. However, for a transaction to be carried out, a network fee is charged by the blockchain itself. The amount sent must be sufficient to cover all the blockchain fees.